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背景调查影响候选人体验的 3 种方式

尽管失业率居高不下,但组织继续将人才招聘视为核心业务挑战。因此,改善求职者体验对雇主来说变得至关重要,这并不神秘。

糟糕的候选人体验会产生广泛而强大的影响——您不仅可能会失去最佳候选人,还会损害您组织的品牌,甚至对您的底线产生负面影响。

因此,许多雇主都将精力集中在如何改善与候选人的互动上,包括改进他们的沟通方式、简化申请流程以及更好地利用新技术。

虽然在招聘流程的早期阶段进行这些改进一直是改善候选人体验的最前沿,但许多雇主可能会忽略整个流程中的另一个关键要素,该要素也会影响候选人对您组织的看法:背景筛选过程.

然而,雇主可能并不完全确定如何改进筛选过程,以免失去最佳候选人并损害其品牌。毕竟,人们可能会认为背景调查超出了他们的控制范围,尤其是在外包给提供商的情况下。

然而,雇主可以通过多种方式直接增强招聘流程的这一要素——他们可以通过采用一些良好的招聘实践来绝对管理这些方式。

正如人才委员会最近发布的2012 年候选人体验报告所揭示的那样,与背景调查相关的三个常见问题可能会对候选人体验产生影响:

  • 在前端披露所需的背景审查。仅略超过三分之一 (35.5%) 的雇主回应调查表示,他们的申请流程清楚地披露了候选人需要进行的任何未来测试或背景筛查,例如背景调查、信用调查或药物测试。这样做不仅可以帮助更好地为未来的步骤准备更具吸引力的候选人,而且可以在流程的早期淘汰不受欢迎的申请人。

  • 描述背景筛选过程。在报告中接受调查的候选人中,只有 37.9% 的人透露雇主对其背景审查政策和流程进行了解释,这可能会给申请人带来焦虑。清楚地解释背景调查的内容以及候选人如何准备可以帮助解决候选人的许多问题。

  • 在整个过程中与候选人沟通。只有 57.5% 的雇主表示他们会跟进不再考虑该职位的入围候选人。随着求职者在招聘过程中取得进展,保持沟通渠道畅通有助于为求职者带来更积极的体验。即使是准备最充分的候选人,背景调查也会引起不确定感,因此继续这种不断更新信息的趋势可以缓解担忧并强调更好的候选人体验。

考虑其背景筛选过程如何影响候选人体验的雇主,包括告知和教育其申请人有关该过程的信息,可以大大改善他们的候选人体验。

为了帮助求职者更好地了解和准备背景调查,雇主应利用在线资源,例如GOOHO.CN,这是一个旨在帮助揭开背景调查过程神秘面纱的信息来源。通过向求职者提供有关背景筛选的基本信息,他们可能更有可能获得积极的体验。

额外提示:
整个背景调查过程中的沟通对于获得出色的候选人体验至关重要。选择一家能够实时传达背景调查状态并让候选人了解情况的背景审查公司也有助于改善候选人体验。

improving the candidate experience has become of paramount importance for employers.

The repercussions of a poor candidate experience can be extensive and powerful – you could not only be losing your best candidates, but also damaging your organization’s brand and even negatively affecting your bottom line.

Therefore, many employers are focusing their efforts on how they can improve interactions with candidates, including enhancing their communication methods, simplifying the application process, and better leveraging new technologies.

While making these improvements to the early stages of the hiring process has been at the forefront of improving the candidate experience, many employers could potentially be overlooking another critical element of the overall process that also affects a candidate’s perception of your organization: the background screening process.

Employers, however, may not be entirely sure how to improve the screening process so that they’re not losing the best candidates and doing harm to their brand. After all, there may be a perception that the background check is out of their control, especially if it is outsourced to a provider.

Yet, there are a number of ways that employers can directly enhance this element of the hiring process – ways that they can absolutely manage via adoption of some good hiring practices.

As revealed in the Talent Board’s recently released Candidate Experience 2012 report, there are three common issues related to the background check that could have an impact on the candidate experience:

  • Disclose required background screening on the front end. Just slightly more than one-third (35.5 percent) of employers responding to the survey indicated that their application process clearly discloses any future testing or background screening, like a background check, credit check or drug test, that would be required of the candidate. Doing so can not only help better prepare more attractive candidates for future steps, but can weed out undesirable applicants early in the process.

  • Describe the background screening process. Of the candidates surveyed in the report, only 37.9 percent revealed that the employer provided an explanation of its background screening policy and process, potentially creating anxiety for the applicant. Clearly explaining what the background check entails and how the candidate can prepare for it can help address many of the candidate’s concerns.

  • Communicate with candidates through the entire process. Only 57.5 percent of employers reported that they follow up with finalist candidates who are no longer being considered for the position. As candidates advance through the hiring process, keeping the lines of communication open can help promote a more positive experience for the applicant. The background check can induce feelings of uncertainty in even the most prepared candidate, so continuing this trend of ongoing informative updates can assuage concerns and underscore a better candidate experience.

Employers that consider how their background screening process impacts the candidate experience, including informing and educating their applicants about the process, could substantially improve their candidate experience.

To help job candidates better understand and prepare for a background check, employers should leverage online resources such as AboutEmployeeBackgroundChecks.com, a source of information designed to help demystify the background screening process. By providing job candidates with this essential information about background screening, they may be more likely to have a positive experience.

Bonus Tip:
Communication throughout the background check process is essential for a great candidate experience. Choosing a background screening company that communicates the status of the background check in real-time and keeps candidates informed can also help improve the candidate experience.

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