返回列表 发表时间:2022-03-01    浏览次数:215

当背景调查发现“错误的人”

作为一名也在背景调查行业工作了 14 年的消费者,当我读到关于就业背景调查找到“错误的人”的故事时,我代表求职者感到畏缩。背景调查似乎经常会发现不准确的负面信息,因为背景调查没有彻底完成以获得最准确的可用信息。为了更深入地了解这些类型的情况,我想提供有关背景检查过程中最佳实践的更多信息,这些最佳实践通常可以防止这种类型的错误识别发生。

为什么会发生:

在背景调查行业,雇主和零工经济组织使用通常被称为国家犯罪数据库的搜索工具是很常见的。虽然它是一个有用的工具,可以在一个人居住的地方之外撒下更广泛的网络,但它更多地被用作与其他背景调查搜索一起使用的“提示和线索”数据库。

没有真正的“全国性”数据库来存储美国所有法院的所有犯罪历史,其他报告管辖区(如警察部门)不会按要求的基础或频率向任何单一的全国性数据库(包括 FBI NCIC 数据库)报告,因此,从任何“国家犯罪数据库”中检索到的记录可能并不总是最新的或完整的。

出于这个原因,公平信用报告法 (FCRA)建议从该搜索返回的任何信息与提供信息的原始来源进行验证。

防止误认的措施:

虽然我无法在最近的这篇文章中谈到用于检查候选人的流程的细节,但我可以谈谈准确背景和进行背景调查的公司如何正确地工作以防止这种情况发生。

最佳做法是与向数据库提供信息的当地法院或报告管辖区确认通过数据库搜索(如 FBI NCIC 数据库)返回的信息。这可确保记录与正在检查的候选人的记录相匹配。如果报告管辖区与被检查的候选人不匹配超过一个匹配标准(例如全名,包括中间名、出生日期、社会安全号码、地址),信用报告机构不应报告任何国家犯罪数据库返回的信息。虽然《联邦公平信用报告法》允许采用称为同期通知的流程,但它不被认为是最佳做法,并且会增加诉讼风险。

除了与报告管辖区确认信息外,背景检查过程中还有一个人为因素,需要在将结果返回给请求检查的组织之前审查任何结果的合规性和准确性。

简而言之,如果按照应有的方式遵循这些步骤,则通常可以避免这种类型的错误识别,并大大降低错误率。

如果出现错误,所有背景调查公司都必须遵循争议流程,其中包括通知客户组织和求职者所提供的原始报告存在争议并正在审查中。

Why it happens:

It is common in the background check industry for employers and gig economy organizations to utilize a search tool often referred to as a National Criminal Database.  While it is a useful tool for casting a wider net outside of where a person has resided, it is meant to be used as more of a “tips and leads” database in conjunction with other background check searches.

There is no truly “nationwide” database that stores all criminal history from all courts in the U.S. and other reporting jurisdictions (like police departments) do not report to any single nationwide database (including the FBI NCIC Database) on a required basis or frequency, so records retrieved from any “national criminal database” may not always be current or complete.

For this reason, it is recommended by the Fair Credit Reporting Act (FCRA) that any information returned from this search be verified with the original source that provided the information.

Measures to prevent misidentification:

While I can’t speak to the specifics of the process used to check the candidate in this recent article, I can speak to how Accurate Background and companies who do background checks correctly work to prevent this from happening.

The best practice is to confirm the information returned on a database search like the FBI NCIC Database with the local court or reporting jurisdiction that provided the information to the database. This ensures that the records match those of the candidate being checked.  If the reporting jurisdiction does not match the candidate being checked by more than one matching criteria (ex. full name including middle name, DOB, SSN, address), the Credit Reporting Agency should not report the information returned by any national criminal database. While the Federal Fair Credit Reporting Act allows for a process called contemporaneous notice, it is not recognized as best practice and has elevated risk of litigation.

In addition to confirming the information with the reporting jurisdiction, there is also a human element to the background check process that requires reviewing any results for compliance and accuracy before they are returned to the organization requesting the check.

In short, if these steps are followed as they should be, this type of misidentification is often avoided and error rates are drastically reduced.

In the event a mistake is made, there is a dispute process all background check companies are required to follow that involves notifying the client organization and the job candidate that the original report provided is being disputed and under review.

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