返回列表 发表时间:2022-02-23    浏览次数:154

背景调查供应商:确保积极合作的 5 个步骤

为了充分利用您的背景筛查活动,您的背景调查供应商必须满足您对合规性、准确性和效率的需求。但是,并非所有供应商都有相同的筛选方法,也不是所有供应商都有适当的流程来帮助您实现最关键的招聘和人才管理目标。 

以下是一些关键考虑因素,可帮助您选择合适的背景调查供应商并从积极的合作伙伴关系中受益。

背景调查供应商有何不同

从表面上看,背景调查供应商似乎过于相似,无法区分哪一个最适合您的组织。大多数供应商都提供类似的核心背景筛选服务阵容,并且他们承诺缩短周转时间以提供结果。但是,仔细观察会发现每个提供商之间的许多差异。 

通过检查背景调查供应商之间的差异,可以清楚地知道哪些供应商可以提升您的招聘流程,并且不仅仅是接受请求并返回结果。 

背景调查提供者因以下标准而异:

  • 他们用来获取候选人背景信息的数据源,以及他们验证数据准确性和完整性的过程

  • 他们验证就业和教育历史的过程

  • 他们与您所在行业的组织合作的经验水平

  • 他们的背景筛选技术的质量,包括可用的集成和定制

  • 他们的客户服务模式以及他们如何提供持续的支持

良好的背景调查供应商关系的价值

您为背景筛查选择的提供者会影响您筛查计划的有效性。您的提供商不仅可以让您了解新的和不断变化的合规要求,还可以帮助您为候选人提供引人入胜且高效的筛选流程。以下是与您的背景调查供应商建立积极合作伙伴关系的一些好处:

更好的候选人体验

优秀的筛选合作伙伴不会将背景调查仅仅视为一种交易,而是在使筛选过程高效和简化候选人方面发挥作用。通过更好的候选人体验,您可以减少由于繁琐或混乱的背景调查过程而失去候选人的机会。

支持更快的招聘时间

您选择的背景调查供应商可以通过验证候选人身份和其他数据来支持您的招聘时间指标,从而减少错误和延迟。借助技术和可用集成的优势,您的供应商还可以帮助减少重复输入并标记背景检查结果,以便您可以更快地采取行动。

更高质量的招聘

具有提供准确结果的流程的提供商可以让您更全面地了解您打算雇用的人员,以便您做出更明智的招聘决策。

降低招聘和人才管理风险

具有遵守联邦和地方法律所需的内部控制以及在法律变化时了解最新法律的供应商可以帮助您避免诉讼、监管罚款和糟糕的招聘决定。

建立积极的背景调查供应商合作伙伴关系的 5 个步骤

与您的背景调查提供商建立卓有成效的关系不会自行发生。您选择的供应商必须准备好满足您独特的筛选需求,并在对您的组织最重要的领域展示成功的记录。在评估您的选择时,请确保您采取以下措施:

1. 超越价格和周转时间。 

对于筛选公司而言,价格和周转时间并不是很大的区别,因为大多数供应商可能处于相同的定价范围和周转时间窗口内。即使您忽略了任何异常值,仍然有许多供应商可供选择。相反,更多地关注您可以从供应商那里获得的产品和服务的质量和准确性。  

如果您不能依靠质量筛选数据来做出招聘决定,那么廉价或超快速的背景调查将毫无意义。要了解供应商如何在价格和周转时间以外的领域脱颖而出,请提出以下问题:

  • 您如何进行准确的背景调查

  • 您如何帮助我们的组织避免常见的背景筛选错误? 

  • 您如何将判断和分析与技术相结合以提供高质量的结果?

2. 期望供应商识别并解决您的挑战。

优秀的供应商可帮助您解决您的顾虑并克服筛查计划中的合规性和效率挑战。您的供应商还应该确定您可能没有意识到的问题的解决方案。 

例如,您可能会觉得您通过每月对您的医疗保健人员进行制裁检查获得了足够的保险。但是,您可能不知道这样的监控解决方案会带来合规性挑战,并导致您采取后续行动的能力出现延迟。优秀的提供商可以帮助您了解替代解决方案(例如持续监控)如何提供更及时的结果和更好地遵守监察长办公室 (OIG) 建议的监管合规性,以实现一致的监控。

3. 不要满足于标准的在线或电话支持。

成功的合作伙伴关系需要定期沟通和响应式支持,这样您就可以回答您的问题并获得日常帮助。然而,虽然在线和电话支持是必不可少的,但您应该期待的不仅仅是基本的帮助。优秀的背景调查供应商提供以下服务:

  • 专门的帐户联系人

  • 定期审查可帮助您解决筛查计划中的任何合规差距或流程效率低下的问题

  • 持续评估您的计划以找出需要改进的地方

4. 寻找透明度。

任何成功的伙伴关系都需要沟通和透明度。为了在您的背景审查合作伙伴关系中实现透明度,您需要拥有流程和技术的背景调查供应商来帮助您了解每次背景调查的情况和时间。拥有这些信息可以让您了解情况,并允许您运行有组织的筛选过程。它还可以帮助您让您的供应商负责制定必要的流程以提供准确的结果。

为了在您的背景审查合作中实现透明度,请寻找能够为您提供以下更新和见解的供应商:

  • 每项背景调查都在哪里进行

  • 对一个案例进行了多少次验证尝试,以及何时进行的

  • 每次背景调查使用的信息来源

  • 经历延误或关闭的特定法院

5. 依靠您的筛选伙伴来完成“繁重的工作”。

当您忙于吸引和评估应聘者时,您的背景调查供应商也应该努力提高您的背景筛选效率和合规性。如果您需要参与背景调查结果问题的故障排除、创建变通方案以提高筛选计划的效率,或对新的合规要求进行研究,那么您将错过一个很好的合作伙伴关系。

您的背景筛查合作伙伴应该承担“重担”,帮助您扩展筛查计划的能力并利用与您的组织相关的新最佳实践。期望优秀的背景调查供应商执行以下操作:

  • 提出必要的棘手问题,以帮助您避免错误并简化现有的招聘实践

  • 提供新技术和升级以自动化手动工作流程

  • 提出新的解决方案以改善候选人体验


Here are some key considerations to help you select the right background check vendor and benefit from a positive partnership.

How Background Check Vendors Differ

On the surface, it can seem as if background check vendors are too similar to distinguish which one is best for your organization. Most vendors offer a similar lineup of core background screening services, and they commit to a short turnaround time to deliver results. However, a closer look will reveal the many differences between each provider. 

By examining the differences between background check vendors, it becomes clear which providers can elevate your hiring process and do more than simply take requests and return results. 

Background check providers vary across the following criteria:

  • The data sources they use to obtain candidate background information, and their processes for validating the data for accuracy and completeness

  • Their processes for verifying employment and educational history

  • Their level of experience working with organizations in your industry

  • The quality of their background screening technology, including available integrations and customization

  • Their customer service model and how they provide ongoing support

The Value of a Great Background Check Vendor Relationship

The provider you select for background screening makes a difference in the effectiveness of your screening program. Your provider not only keeps you informed about new and changing compliance requirements, but also helps you deliver an engaging and efficient screening process for candidates. Here are just a few of the benefits you can expect from a positive partnership with your background check vendor:

A Better Candidate Experience

A great screening partner doesn’t approach background checks as just a transaction, but plays a role in making the screening process efficient and streamlined for candidates. With a better candidate experience, you can reduce the chances of losing candidates due to a cumbersome or confusing background check process.

Support for a Faster Time to Hire

The background check vendor you select can support your time-to-hire metrics by verifying candidate identity and other data, so there are fewer errors and delays. With the benefit of technology and available integrations, your vendor can also help reduce double entry and flag background check results so you can take action quicker.

Higher Quality Hires

A provider with processes for delivering accurate results provides you with a more complete picture of the people you intend to hire, so you can make more informed hiring decisions.

Reduction in Hiring and Talent Management Risk

A provider with the internal controls necessary for compliance with federal and local laws, as well as up-to-date knowledge of the laws as they change, can help you avoid lawsuits, regulatory fines, and poor hiring decisions.

5 Steps to a Positive Background Check Vendor Partnership

A fruitful relationship with your background check provider doesn’t happen on its own. The vendor you select must be prepared to address your unique screening needs and demonstrate a track record of success in the areas that matter most to your organization. When evaluating your options, be sure you take the following actions:

1. Look beyond price and turnaround time. 

Price and turnaround time are not great differentiators for screening companies, because most vendors are likely to be within the same pricing range and turnaround time window. Even after you disregard any outliers, there will still be many vendor choices available. Instead, focus more on the quality and accuracy of the products and services you can receive from your vendor.  

Cheap or super-fast background checks are meaningless if you can’t rely on quality screening data for hiring decisions. To understand how vendors differentiate themselves in areas other than price and turnaround time, ask the following questions:

  • How do you produce accurate background checks?

  • How can you help our organization avoid common background screening mistakes? 

  • How do you combine judgment and analysis with technology to deliver quality results?

2. Expect a vendor to identify and address your challenges.

A great vendor helps to address your concerns and overcome compliance and efficiency challenges in your screening program. Your vendor should also identify solutions to problems you may not realize you have. 

For example, you may feel you’re getting adequate coverage by performing monthly sanctions checks for your healthcare workforce. However, you might not be aware such a monitoring solution is presenting a compliance challenge and causing delays in your ability to take follow-up action. A great provider can help you see how an alternate solution, such as continuous monitoring, provides more timely results and better regulatory compliance with Office of Inspector General (OIG) recommendations for consistent monitoring.

3. Don’t settle for the standard online or phone support.

A successful partnership requires regular communication and responsive support, so you can have your questions answered and get day-to-day assistance. However, while online and phone support are essential, you should expect more than the basic assistance. A great background check vendor provides the following:

  • A dedicated account contact

  • Periodic reviews to help you address any compliance gaps or process inefficiencies in your screening program

  • Continuous evaluation of your program for areas for improvement

4. Look for transparency.

Any successful partnership requires communication and transparency. To achieve transparency in your background screening partnership, you need a background check vendor with the processes and technology to help you see what’s happening and when, for each and every background check. Having this information keeps you informed and allows you to run an organized screening process. It also helps you hold your vendor accountable for having the necessary processes in place to deliver accurate results.

To achieve transparency in your background screening partnership, look for a vendor capable of providing you with the following updates and insights:

  • Where each background check is in the process

  • How many verification attempts have been made on a case, and when they were made

  • The information sources used for each background check

  • The specific courts experiencing delays or closures

5. Rely on your screening partner to do the “heavy lifting.”

When you’re busy working to attract and assess candidates for hire, your background check vendor should also be working hard to improve your background screening efficiency and compliance. If you need to get involved in troubleshooting issues with background check results, creating workarounds to improve the efficiency of your screening program, or performing research on new compliance requirements, you’re missing out on a great partnership.

Your background screening partner should be doing “the heavy lifting” to help you expand your screening program's capabilities and take advantage of new best practices relevant to your organization. Expect a great background check vendor to do the following:

  • Ask the tough questions necessary to help you avoid errors and streamline existing hiring practices

  • Offer new technology and upgrades to automate manual workflows

  • Suggest new solutions to improve the candidate experience



电子屏-04.png